The most important thing is we have to be confident that the ones we care for are safe

The most important thing is we have to be confident that the ones we care for are safe

The most important thing is we have to be confident that the ones we care for are safe

There are no guarantees right now, but here at Hilton Nursing Partners we are instilling confidence in care services by providing 24-hour person centred care solutions.

Originally designed to help individuals with specialist care requirements after a hospital discharge, the service is quickly being picked up by people looking for more hands-on and personal care services in their own homes.

Quick to distinguish from a domiciliary company, the 24-hour care package is exactly that, a 24-hour live-in, not drop-in, continuous personalised care service.

There are no guarantees right now, but here at Hilton nursing Partners we are instilling confidence in care services by providing person centred continuity of care in an individual’s own homes with a peace of mind 24-hour care solution for patients and families.One recent family to take up the service approached Hilton Nursing Partners after having experienced many forms of care provision ranging from domiciliary care to residential care, but none were viable long-term options for the family.

Ann Taylor, CEO at Hilton Nursing Partners says: “Covid had actually heightened the family’s anxiety about appropriate care. Their need to be in control as a family of the decision making process of what form of care would be best suited to their father led them to our service.

“We were employed to help the family’s elderly father live with dementia safely in his own home. Not only does this keep their father safe and comfortable in his own surroundings but it allows the family to be present and active in his care too.”

Susan Harrison, daughter of the patient receiving 24 hour care from Hilton Nursing Partners had this to say: “Over the three months the Hilton team has been looking after our Dad, it has really developed into something special. It has been particularly beneficial to have a small team of regular Hilton staff working predictable shift patterns. This has not only built better relationships with Dad, but also with us, his family. All the staff have been so dedicated, unflappable in the face of awkward moments.

“A good standard of professionalism with a human heart. There have been very few wrinkles. There have been many times when they have gone above and beyond to make things really work well. Dad has gone from being a bit hesitant about having carers to really appreciating their company. The online family portal system, once I had got used to the display, has been invaluable for keeping in touch the dad’s daily activity. From reading about his mood to sleep patterns and engagement with carers, the insight provides us as a family with real peace of mind.”

Ann adds: “To be able to provide this level of peace of mind to families requiring specialist care services is invaluable. The pandemic has compounded social care issues, it’s added jeopardy to the decision making process, no family should be in that position.

“Our focus goes beyond care. We aim to maintain the independence of everyone we support. Whether it’s keeping an individual in their own home, rather than a care home, getting someone back on their feet after a hospital stay, respite care or night support, the service is person centred to ensure families and loved ones can rest comfortably knowing experts are supporting those they care for most.”