Hilton Nursing Partners Successfully Elevates Personal Care with Nationally Recognised Programme

Hilton Nursing Partners, synonymous with the provision of exceptional personal care services, successfully took their standards even higher. They rolled out a nationally recognised programme, designed to enhance their ability to recognise the deteriorating patient.

The programme, aptly named RESTORE:

Recognise

Early

Soft Signs

Take

Observations

Respond

Escalate

served as an innovative strategy that provided more efficient and effective care for patients, particularly those who were experiencing a decline in their health.

Recognising deterioration in community care patients is a critical aspect of healthcare for several reasons:

Timely Intervention: The sooner a healthcare provider can identify signs of health deterioration, the sooner interventions can be made to improve outcomes. Early recognition allows for prompt treatment, which can prevent serious complications and improve the patient’s quality of life.

Prevention of Hospital Admissions: If a patient’s condition worsens without detection, they might need to be admitted to a hospital for more intensive care. Recognising signs of deterioration early can allow for interventions at home or within the community, potentially preventing the need for hospital admission.

Patient Safety: Recognising and responding to early signs of deterioration can prevent harm to patients. Unnoticed deterioration may lead to critical incidents, including severe illness or even death.

Empowers Patients and Caregivers: When healthcare providers are trained to recognise and respond to signs of deterioration, they can also educate patients and their families. This empowers them to understand the symptoms and act, further enhancing patient safety and promoting self-management of health conditions.

Resource Allocation: Early recognition of deterioration enables better management of healthcare resources. It reduces the chance of requiring more intensive and costlier resources like emergency services and hospital beds.

Quality of Care: It leads to an overall improvement in the quality of care delivered to patients. It shows a proactive approach to patient wellbeing, rather than a reactive one, which is often appreciated by patients and their families.

Hence, recognising deterioration in community care patients not only improves health outcomes but also contributes to a safer and more efficient healthcare system.

In alignment with this, regional workshops were held, equipping the care team with the knowledge and tools required to successfully implement this approach.

Hannah Neal-Donald, Head of Quality and Governance at Hilton Nursing Partners says: ​“The future of personal care services at Hilton Nursing Partners looks even more promising after the introduction and successful completion of this programme. We couldn’t be happier with this additional aspect of our training and care provision”.