Outstanding Service Receives Inspectors Approval

Hilton Nursing Partners has for the second time been awarded an Outstanding rating from the Care Quality Commission (CQC).

Inspectors rated the service Outstanding both overall and for being well-led, effective and responsive to peoples’ needs, and Good for being caring and safe.

Building on the good work of their last CQC inspection in 2018, Hilton Nursing Partners have continued to go from strength to strength in upholding everything it means to be Outstanding.

Inspectors found that people and their relatives had positive feedback about the service, stating: “We found the service continued to be exceptionally well-led. Staff and the registered manager continued to implement new systems and processes to create innovative solutions to support people to be discharged from hospital more efficiently.”

Inspectors also made special mention commending Hilton Nursing in its role as part of a working group to create an ethical recruitment system to support effective recruitment of overseas staff. This innovative approached has ensured highly qualified and trained individuals will feed into the organisation to maintain the high standards of care delivery into the future.

Ann Taylor, CEO at Hilton Nursing says: “We are incredibly happy to yet again be rated Outstanding. It isn’t always an easy rating to maintain but I can safely say we are continually striving to be the absolute best we can be, always innovating and looking for ways to support peoples’ discharge from hospital and recovery in their own homes.  People really are at the heart of what we do and that includes our wonderful team of committed individuals, who are without a doubt are the reason why we are Outstanding.”

Hilton Nursing Partners is an award-winning nurse led health and social care provider. Rated as “Outstanding” by CQC. Hilton Nursing Partners has established itself as an innovator in hospital discharge and patient recovery services since taking on its first patient in February 2015.